Contact Canberra Casino Support

Canberra Casino is committed to providing players in Australia with reliable and efficient customer support. If you require assistance regarding your online casino account, technical issues, responsible gaming, or have general inquiries, several communication channels are available to ensure your concerns are addressed in a timely and compliant manner.

How to Contact Support

Players may contact Canberra Casino support through the following methods:

• Email: Submit your inquiries by sending an email to [email protected]. For the most accurate response, include your account details and a clear description of your issue.
• Telephone: For urgent matters, you may contact support by calling +61 2 6257 7074. Phone support is available during standard business hours (Monday to Friday, 9:00 AM to 5:00 PM AEST), excluding public holidays.
• Online Contact Form: Utilize the online contact form available at https://casinocanberra.com.au/contact/. Provide all required information to facilitate a swift and accurate response.
• Mail: Written correspondence can be directed to Casino Canberra, 21 Binara Street, Canberra ACT 2601, Australia.

Response Times

Canberra Casino aims to respond to all email and online contact form submissions within two business days. Telephone inquiries are addressed during standard business hours, and messages left outside of these hours will be returned as soon as possible on the next business day. Response times may vary during peak periods or public holidays.

General Assistance and Compliance

When contacting support, players are required to provide accurate identification and account information to comply with legal obligations and verification requirements. Support staff will not discuss account details with third parties. Assistance is available for account management, deposit and withdrawal issues, game rules, technical difficulties, and responsible gaming concerns. Canberra Casino follows all applicable Australian laws and regulations regarding gambling services and responsible gaming. Personal information provided during support interactions will be handled in accordance with privacy obligations and the Casino’s privacy policy.

Responsible Gaming Support

Canberra Casino provides information and resources to encourage responsible gaming. Players seeking assistance regarding self-exclusion, betting limits, or support for gambling-related issues may request guidance through any of the support channels listed above. All requests related to responsible gaming will be handled promptly and confidentially in accordance with regulatory requirements.

Further Information

For additional details, terms and conditions, or privacy information, please refer to the Canberra Casino website or contact the support team directly. Compliance with all rules and obligations is required when engaging with casino services.